Terms of service

You can sign in with an email link or with Google. Keep access to your email account secure, as anyone who can open it can sign in as you. Give us accurate details so we can deliver your orders. You must be 18 or older to buy from us.

Prices are in Naira and include everything except delivery, which is shown at checkout. We sell authentic products from the brands listed. Product descriptions and usage notes are general guidance, not medical advice; patch-test new products and see a doctor about skin conditions.

If we list a price or item in error, we’ll contact you before delivery and you can choose to pay the correct price or get a full refund.

• In-stock items ship after payment and are usually delivered in 1–3 days working days.
• “Sourced for you” items are bought after you pay and are usually delivered in 3–7 days.
• If an item sells out or can’t be sourced after you’ve paid, we refund you in full for that item.

• You secure an item by paying the deposit shown on the batch. The balance is due when the batch arrives, before delivery or pickup.
• Batches usually take 1–3 months from closing to arrival. Dates are estimates, as shipping and customs are outside our control.
• You can cancel for a full refund any time before the batch closes.
• After the batch closes, the deposit is non-refundable, because we have already bought your item.
• If our supplier can’t provide your item, you get a full refund of everything you paid for it.
• Pay the balance within the time shown on your order. If it’s unpaid after that and we can’t reach you, we may sell the item and keep the deposit.

Online payments are processed by Paystack. Your order is confirmed once payment succeeds. If you pay us directly (for example by bank transfer), your order is confirmed once we’ve recorded the payment.

Delivery fees and areas are shown at checkout. Check that your address and phone number are correct; if a delivery fails because of wrong details or no one being available, redelivery may cost extra. Pickup orders are held for you to collect.

For hygiene reasons, we can’t accept returns of opened or used skincare. If an item arrives damaged, faulty or wrong, tell us within 48 hours of delivery with photos, and we’ll replace it or refund you.

Refunds go back to your original payment method, or as store credit if you prefer.

Consultations are held on WhatsApp chat, voice or video. They give skincare guidance and are not a medical diagnosis. If you buy from us within the time shown on the consultation page, your fee is credited to that order.

We’re responsible for supplying the products you paid for, as described. We aren’t responsible for reactions to products used against their instructions, or for delays caused by events outside our control. Nothing in these terms limits your rights under the Federal Competition and Consumer Protection Act.

We may update these terms; the version on this page when you place an order applies to that order. These terms are governed by the laws of Nigeria. Questions? Message us on WhatsApp or call +234 913 924 1642.